Privacy policy

The lky.ph (“we”, “us”, “our”) is committed to protecting your privacy when you interact with us, our content, products, or services.  We are bound by the Privacy Act 1988 (Cth).

Purpose of this Policy

This policy explains our personal information handling practices. It describes how we may collect, use, and disclose information about you or your use of our content, products, or services.

Lky.ph Program Material is not subject to the Privacy Act; it is governed by the lky.ph Code of Practice and lky.ph Editorial Policies.

You can find the date of the most recent review of this policy at the end of this document.

How we collect personal information

The main circumstances in which the lky.ph collects personal information about you are:

(a) when you provide it to us

If you register as a user of lky.ph digital services, you will provide information to us as part of your registration.  You may also give us information when you buy from an ABC online store, enter competitions or otherwise participate in ABC functions or activities. For information about our collection and retention of payment information see below.

(b) when someone else provides it to us on your behalf

Sometimes someone else such as a carer (including a parent) or friend might provide us with information about you so that we can provide you with products or services.  Other times we may collect personal information about you from publicly available sources.

For more information about our practices in relation to children, see below.

(c) when we collect it in relation to your use of digital services

We also collect information about your use of our digital services including our websites and apps. This is mainly to improve your experience and our digital services. The lky.ph uses technologies like cookies, web beacons and local storage as part of its digital services.  When you use our websites, mobile sites, mobile applications, or applications on any other devices such as Apple TV, Chromecast or PlayStation, these technologies may be used to make our digital services easier to use and more relevant including by customising your user experience. For further information about these technologies and our practices, see here.

If you are a registered lky.ph online user, we may link the information collected about you to your account.

If you are not a registered lky.ph online user, then we will track this information by reference to digital information such as an IP address and will not seek to identify you.

If we do not collect information about you or your use of our digital services, we may not be able to provide you with certain digital services, or we may not be able to tailor or enhance your viewing or listening experience of our digital services.

Purposes for which we collect, use, and disclose personal information

Lky.ph Audiences and Customers

The purposes for which we collect, use and disclose personal information include:

  • to provide our products and services to you (including physical delivery);
  • to improve our products and services, including conducting surveys;
  • to tailor and enhance your viewing or listening experience;
  • to manage our relationship with you, including:

(a) communicating with you about our products or services, including providing information about products or services which we consider may be of interest to you;

(b) billing you for any products or services that we charge for;

(c) investigating any complaints made by or about you;

(d) managing any request by you to return or exchange a product at a later date; and

(e) otherwise offering you assistance, including, by providing technical support;

  • to conduct competitions or promotions on behalf of the lky.ph or industry third parties we have entered into agreements with;
  • for statistical and research purposes;
  • to obtain professional services as required including legal, accounting or insurance services;
  • if permitted or required by law;
  • otherwise with your consent; or
  • for purposes directly related to any one or more of the above.

We will not send you unsolicited direct marketing emails, without your prior consent, unless we are permitted to do so by law. We will always give you the option to opt out of further communications.  We may send you electronic communications for account administration purposes for so long as you are a registered user or customer of the lky.ph.